these terms and conditions (together with all documents referred to in these terms) (collectively referred to as the "agreement") apply when you use our website.

tea orient is a web site operated by mng tea limited (referred to in this agreement as "tea orient", "we", "us" or "our"). tea orient is registered in england and wales under company number 5846998. our registered vat number is 899 2890 41.

generally these terms and conditions apply to all transactions between us and yourself, please read them carefully. this does not affect your statutory rights.

we update our website regularly and these policies, terms and conditions may be changed at any time. any changes will take effect on the date they are posted on our website.

these terms and conditions are governed by english law and are subject to the nonexclusive jurisdiction of the english courts. we do not accept amendments to these terms and conditions.

failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

customer orders

we will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

to order goods on our website, you must be at least 18 years of age and accept delivery within the uk . all orders placed on our website will be acknowledged electronically by e-mail. please note that electronic acknowledgements do not constitute order confirmation or order acceptance. your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been despatched or collected. (alternatively, we may decline all or part of your order for any reason, in which case we will inform you by e-mail).

when deciding whether or not to accept your order we may use certain information about you, including credit references. this helps to protect you and us against fraudulent transactions.

we will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

the total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. we are entitled to make adjustments to the price to take account of any increase in our suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. we will inform you of the correct price and give you the opportunity to cancel the order. all prices are inclusive of vat but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

from time to time the prices displayed on our website may be different if you are directed to it from a third party website. purchases at these prices can only be made on our website and by arriving on it through a relevant third party website.

prices, offers and products are subject to availability and may change before (but not after) we accept your order. if a product becomes unavailable we may contact you and give you the opportunity to cancel the order.

order processing

your order is sent directly to our secure till in our shop for processing. once we have received your order and payment, our staff will pick, pack and dispatch the item. we will aim to do this the same day for all orders in to our shop monday - saturday (excl bank holidays).

order tracking

you can track the progress of your order at any time by logging into my account from the home page on this website.

security (protx)

we use the industry leading internet payment company protx to protect your card details and protect us from fraud. the following security systems are used.

transaction security. all transaction information passed between merchant sites and the protx vsp systems is encrypted using 128-bit ssl certificates. no cardholder information is ever passed unencrypted and any messages sent to your servers from protx are signed using md5 hashing to prevent tampering. you can be completely secure in the knowledge that nothing you pass to the protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

encryption and data storage. all sensitive data is secured on protx using the same internationally recognised 256-bit encryption standards used by, among others, the us government. the encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure verisign’s global root certificate, making them all but impossible to extract. the data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

links to banks. protx has multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

employee access. no individuals within babytalk or protx are able to decrypt transaction information or cardholder data. our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of card fraud by the police). your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.

delivery

delivery is charged as priced on each order. your order will usually be sent by standard 1st class delivery. once you have placed an order, we will try to dispatch it the same day or the next day depending on the time the order was placed. if you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.

if you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. if you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

all quoted delivery prices are for most uk mainland addresses. northern ireland (bt), isle of wight (po30-37), isle of man (im), scottish highlands and orkney isles (pa, ml, eh, ka, g, ky, ph, dd, ab, iv, kw), outer hebrides and the shetland isles (hs, ze) will incur additional charges and may also experience delivery delays; morning, saturday and ?next working day? deliveries are optional and will also incur additional charges.

we will only deliver goods to the address on the order.

availability

all information provided on the products on this website is intended as a guide only. dimensions and weights are only approximate, as are colours. if you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

on occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. as such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

returns

should any item you purchase from this site fail to meet your complete approval please return it to us within 30 days of receipt at the customer’s expense in original packaging and condition. if you have any queries or concerns, please send us an e-mail, otherwise return the goods to:

tea orient
3 sedley place
off 355 oxford street
london
w1c 2ha

telephone number:               020 7495 8299       

if you are unhappy with the goods received we will refund them if they are sent back at the customer’s expense in new resaleable condition within 7 working days along with the original receipt.

we suggest for your own protection you use 1st class registered post.

any refunds will be issued once we have received the goods, in there original condition.

this refund only includes the total of goods sent not the delivery charge.

we will not charge a restocking fee for returned items.

any goods with manufacturing faults on arrival will be replaced or refunded.

this does not affect your statutory rights.

other

all correspondence must be in english.

trade marks

’tea orient’ and are uk registered trademarks of tea orient. no permission is given for their use by any person and such use may constitute and infringement of our rights.